1. General Provisions
- mCHEZA Kenya operates under licence issued by the Betting Control & Licensing Board of Kenya.
- You must be 18 years or older to open an account and place bets.
- We may amend these Terms at any time; continued use indicates acceptance of the updated version.
2. Account Registration & Verification
- Only one active account per person, household or IP address is allowed.
- Accurate personal details must be provided during sign-up; your mobile number is the unique identifier.
- Identity verification (ID / passport) is mandatory before any withdrawal is processed.
- Duplicate or fraudulent accounts will be closed; balances may be forfeited if fraud is proven.
3. Deposits & Withdrawals
- Currency: Kenyan shillings (KES) only.
- Minimum deposit: KES 100 via M-Pesa, cards or approved e-wallets.
- Minimum withdrawal: KES 200. Processing time is usually under 30 minutes.
- Additional KYC may be requested for cumulative withdrawals above KES 150,000.
4. Betting & Gaming Rules
- Bets are final once confirmed – no cancellations after market closure.
- Maximum payout per customer per day: KES 10,000,000.
- Interrupted rounds resume automatically or are settled by game-provider logic.
5. Bonuses & Promotions
- Unless stated, bonuses carry a 10× wagering requirement on slots and 30× on live casino games.
- Bonus funds expire 30 days after credit.
- Abuse (arbitrage or multi-accounting) leads to bonus cancellation and possible suspension.
6. Responsible Gaming
mCHEZA Kenya provides the following tools:
- Deposit, wager and session-time limits.
- Self-exclusion options from 24 hours to permanent.
- Helpline + 254 730 000 000 555 and gamhelpkenya.com.
7. Privacy & Data Protection
- Personal data is stored on encrypted servers located within Kenya.
- Data is shared only for regulatory compliance or fraud-prevention purposes.
8. Intellectual Property
All logos, trademarks and game content belong to their respective owners and are used under licence.
9. Account Suspension & Closure
- Accounts may be suspended for breach of Terms, fraud or charge-backs.
- Refundable balances (minus bonuses) are paid to the verified payment method on closure.
10. Liability
- mCHEZA Kenya is not liable for losses caused by player hardware or network failures.
- Obvious errors in odds or game data result in stake refunds only.
11. Governing Law & Jurisdiction
These Terms are governed by Kenyan law; courts of Kenya have exclusive jurisdiction.
12. Contact
- Email: support@mcheza-kenya.com
- Helpline: + 254 730 000 000 555 (24 / 7)
- Live Chat: available inside your account dashboard